PTAS Group maintains and is certified to an Integrated Management System which comprises of ISO 9001, ISO 14001 and OHSAS 18001.
With a wide range of product and services within our business activities involving both, people and equipment, our processes must interact effectively to achieve customer satisfaction.
Providing quality of service starts with our people, and we are committed to developing a competent and highly motivated workforce that is united in delivering performance excellence.
To drive this, PTAS Group’s strategic goals, values and expectations have been communicated to all of our employees to ensure alignment and belief of our shared vision.
It is important to understand that a system will achieve its strategic goals only if the activities of its sub-systems are linked and mutually supportive. It is PTAS Group’s objective to provide a competitive advantage to our customers both locally and worldwide.
Customer inputs from scorecards, surveys, product and service quality results, provide the best measure of the effectiveness of our quality system. Utilising these inputs, we have developed and implemented a Quality System that:
· Strives for Customer Satisfaction
· Driven by Management Commitment
· Promotes Continuous Improvement
· Links all of the Business Processes
· Is founded on Teamwork and Empowerment
· Institutionalises use of common approaches and tools at all levels
· Encourages employee Development and Training
Our definition of a Quality System is a system that outlines how you will improve and control all of your processes (that will ultimately lead to improved business performance).
PTAS Group strives to achieve best-in-class quality and reliability performance on all their product and services through a systematic approach that emphasises quality at every phase of the operations.
From initial stages of product and services provision, quality is built-in and assured through stringent monitoring of processes, inspections, reliability monitoring of finished product and services with strict change control management.
Our Quality Department is responsible for conducting periodic internal quality system assessments of internal groups/departments and subcontractors.
These assessments are used to measure compliance to stated requirements and the effective operation of the quality system. The published results provide for the identification of opportunities for continuous improvement.
Assessments are scheduled according to system performance and are performed by qualified personnel independent of the area being assessed. Results of assessments are documented and corrective actions are verified to ensure they are effective. Assessment results form part of the management review.
We, in PTAS Group, believe that “Quality Does Not Cost – It Pays”